content

22/10/2025 Get ready for faster performance, enhanced security, and powerful new tools - including advanced reporting, self-service options, and more integrations. Upgrade to CSYPay powered by ClearAccept and unlock Vector V8 at no extra cost to your existing V7 agreement. Apply by November 14th to avoid premium support charges for V7. Start your CSYPay application today by emailing sales@clearaccept.com ClearAccept Ltd t/a CSYPay is authorised and regulated by the Financial Conduct Authority under the Payment Service Regulations 2017 (FRN 926372) for the provision of payment services.

content

19/08/2025

With the release of Vector Selling v7.61.9326 on 14^th July 2025, we have enabled an important new feature.

Vector Selling is now able to automatically refund a transaction that was paid for by card using CSY Pay back to the original payment card without needing the card, thus helping prevent refund fraud and making sure payments go back onto the correct card.

This option is enabled by default.

The PDF below gives you more details about how to use this new feature.

content

24/07/2025

• Digital loyalty cards customers can carry anywhere
• Loyalty points tracker that encourages more spending
• Personalised offers that keep customers coming back
• App registration to reduce long queues in your store
• Easy-to-use app available both online and as a download

Contact your account manager or email info@csy.co.uk for more information.

content

16/07/2025

Vector V8 is due to launch in the coming weeks and will be available exclusively to customers using CSYPay powered by ClearAccept. If you haven’t already, email info@csy.co.uk to make the switch to CSYPay and ensure you can reap all the benefits of V8 once live.

ClearAccept Ltd t/a CSYPay is authorised and regulated by the Financial Conduct Authority under the Payment Service Regulations 2017 (FRN 926372) for the provision of payment services

content

08/04/2025

It has been brought to our attention by The HTA/Epay that HTA Gift Vouchers are being used for refunds and the value is less then £5.

Within Vector we have a minimum transaction value, currently set to £5, that is checked when selling a voucher, but not when refunding to one.

The HTA/Epay have asked us to change this behaviour so that HTA Gift Cards can only be loaded with a minimum value of £5 when either selling or being used to hold a refund amount.

This change will be enforced in Vector shortly, the intention of this message was to give you all a heads up about it and to forewarn you about the change before we make it so you can review and amend your own internal policies and procedures and update your teams.

Epay have confirmed that this will be stopped from their end this week.

content

05/03/2025

We have become aware of a recent issue with the latest version of Windows 11, 24H2.

It appears to cause a problem with printing labels using the new customisable label printing capability within Vector where the first 12 or so labels print fine and then they just start coming out blank.

We have implemented and released a fix on 4^th March, Manager v7.61.9195 which appears to resolve the issue for now.

If you have seen a problem that sounds like this, try updating to the latest version of Vector first, and if that doesn’t resolve it then contact the CSY helpdesk.

It could be that in the future, when the issue with Windows 11 24H2 is fixed, that changes this again, but we’ll have to wait and see what happens.

content

13/02/2025

We have been made aware that some customers have been having issues processing HTA gift cards this morning.

We have investigated the issue and if you have been having problems you will need to do a Vector Update and that should then fix the issue.

content

07/11/2024

CSYPay, powered by ClearAccept, is our built-in payments product created for CSY customers.

We’ve worked with our sister company to develop a range of payment products for our software tailored for the retail sector.

Whether it is instore, online or over the phone, it has never been easier to accept payments

Click the link below to find out more

content

12/09/2024

We have received the following from Dojo regarding transaction issues

"We're aware of an issue with a third party which is preventing some Paymentsense customers from transacting.

We are working on it urgently to get everything back up and running.

Customer Services / Sales Support will be unable to assist at this time; so please wait for further updates."

content

04/09/2024

Today we are excited to announce that we have been acquired by @ClearCourse, a leading provider of industry-specific software and embedded payments solutions. Together with ClearCourse we will continue to serve many of the UK’s leading retailers and cater to the industry-specific needs of our customers. This is great news for our customers and our team and we can’t wait to continue on our growth journey as part of the ClearCourse family.

content

01/02/2024 <p>We will be releasing DB61 on <strong>Tuesday 6th February 2024</strong>, so you have just a few days to update your system for the final version of DB60 and all the new functionality that is available for you with that version.</p><p>Once DB61 has been released there won’t be much additional functionality straight away, it is more about laying the foundations for future developments to come.</p>

content

21/12/2023 <p>As usual the CSY helpdesk is here to help you over the festive period from 8am to 8pm, 7 days a week. Our helpdesk opening hours are shown below:</p><p>Christmas Eve – 8am – 8pm<br />Christmas Day – <strong>CLOSED</strong><br />26th-27th December – 8am – 8pm<br />28-30th December – 8am – 8pm<br />New Years Eve – 8am – 8pm<br />New Years Day – 8am – 8pm</p><p>If you do need to call us for support can you please ensure you call the Helpdesk number, that is <strong>0115 948 4950</strong>, as that is the only way to contact the helpdesk directly.</p><p>Have a great Christmas & New Year and we’ll see you all in 2024!</p>

content

11/10/2023

Please note that there is currently a minimum lead time of 4 weeks for gift card orders! Don’t risk missing out on guaranteeing them for the festive gift-giving season.

To order, please contact your account manager or email info@csy.co.uk