Seacroft Mobility adds EPOS to support future expansion plans

Adding an EPOS system was top of the agenda for Seacroft Mobility, a chain of nine mobility stores across Lincolnshire and Nottinghamshire. “We needed a system that covered the complexities of mobility scooters as well as the retail sales we make from our branches,” says Daniel Swain, Operations Director at Seacroft Mobility. We found several that could do one or the other, but not both. It was only CSY Retail Systems that could offer everything in one EPOS system.

“From seeing the system to making the decision was fast. We knew as soon as we saw the features, that it was the one for us. CSY were also able to install it quickly for us, so there was little or no disruption. Chris, CSY’s engineer, was fantastic and he trained the staff in the branches as he installed the system. Adding CSY’s Vector EPOS system makes us much more streamlined as an operation.”

Daniel adds: “There are big benefits to customers including aftersales on our mobility scooters. One really useful feature is that we can send them reminders when their scooters need a service, which means they can rely on us to help them keep their scooters maintained.

“CSY has given us all the support and back-up we needed during the installation, and now we are ready to expand. We are looking to add new branches over the next few years, so we felt that putting everything online within a multi-branch EPOS system from CSY would make it easier as we grow.”